Modules 9 & 10

Details pertaining to the most common formats when writing letters and memos were the topics for module 9. Block and modified block are the most common letter formats used. The structure of a business letter was also explained (i.e. letterhead, subject line) and how to properly enclose the letter before sending. The subject line are required in memos but optional in letters and should include what the letter is about. How to what courtesy title (Mr. and Ms. unless professional titles are aquired).
Module 10 focused on information on how to effectively write informative and positive messages. A subject line that contains the basic information or good news is the best subject line for an informative or positive message. They are usually short, specific, and appropriate for the pattern of organization. Good news and a summary should be the first information organized in the message. The structure for the message should be: 1. Main Point, 2. Details, 3. Negatives, 4. Reader Benefits, and 5. Goodwill Ending. The ending should be positive, personal, and forward-looking, suggesting that serving the reader is the real concern. The most common kinds of informative and positive messages are transmittals, confirmations, summaries, adjustments, and thank-you notes.